Shipping & Delivery Policy

At Reizvol, we prioritize getting your orders to you as safely and swiftly as possible. All our international and local shipments are dispatched via DHL Express to guarantee real-time tracking, secure handling, and rapid delivery.

1. Processing & Handling Time

• Standard Orders: Orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays) after order confirmation.

• Made-to-Order / Custom Outerwear: Because our high-quality outerwear and custom leather pieces are crafted with precision, custom or pre-order items require an production handling time of 5 to 8 business days before dispatch.

• Once your package is handed over to DHL, you will automatically receive an email with your tracking details.

2. Estimated Shipping Times

Delivery times depend on your destination. Estimated transit times via DHL Express after dispatch:

Note: Delays can occasionally occur due to local customs clearance processes or remote location deliveries beyond our control.

3. Shipping Rates

• Free Shipping Worldwide

4. On-Demand Delivery (ODD) by DHL

To ensure maximum convenience, we utilize DHL On-Demand Delivery (ODD). Once your order is in transit, DHL will send you an SMS and/or email with a link allowing you to tailor your delivery options:

5. Customs, Import Duties & Taxes

• Customs Duties: Orders shipped internationally may be subject to import duties, value-added taxes (VAT), and customs clearing fees imposed by the destination country's customs authority.

• Customer Responsibility: Unless explicitly stated otherwise at checkout, all international duties, tariffs, and taxes are the sole responsibility of the customer upon delivery. Reizvol does not collect these fees beforehand nor control customs inspection delays.

6. Incorrect Address & PO Boxes

• No PO Boxes: DHL Express requires a signature upon delivery and cannot deliver to P.O. Boxes or APO/FPO addresses. Please provide a valid residential or commercial street address at checkout.

• Address Corrections: Please double-check your shipping details before placing an order. If you enter an incorrect address, contact us immediately at info@reizvol.com. Reizvol is not responsible for packages delivered to incorrect addresses provided by the buyer.

7. Tracking & Delivery Support

Once your order ships, you can track it in real-time via the tracking link sent to your email or directly on the DHL Express Tracking Portal.

If your package appears delayed, lost, or damaged upon arrival:

1. Check your tracking link or use DHL On-Demand Delivery to check for delivery status updates.

2. Reach out to our team at info@reizvol.com with your Order Number and DHL Waybill Tracking Number so we can initiate an inquiry with DHL on your behalf.